Return policy

1. Product exchange policy after purchase
Within 48 hours from the time of purchase, if the watch encounters technical errors in the machine as follows:

  • The clock does not run or runs incorrectly (with mechanical watches, the speed and speed exceeds the allowed limit of each brand)
    Steam on the watch face.
    Errors inside the dial.
    Other technical failures stem from the inside of the watch movement.
    Company check and renew for Customer if serious. Defective products can only be exchanged after receiving confirmation from the service center technician

2. Innovation policy for products with less than 30% discount
Product renewal time is from 3-7 days from the date of purchase, based on the customer’s purchase invoice.

  • Note:

Returned products must be intact, complete with tags, accompanying accessories unused & confirmed by Thakral One authorized service center technician

Customers can change to another watch model with the same or higher price (no refund).

3.Renewal policy for preference products of 30% or more
Products with a discount equal to and greater than 30% or sold under a special price policy will not be exchanged when purchased as a gift.

  • Note:

Unless there is a manufacturer defect within 48 hours from the time of purchase (does not apply to defective wire and outer shell products).
In case the product has a defective leather strap that the brand cannot meet to replace, the customer will be able to choose a leather strap from the brands: Morellato

Contact us